FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. All orders received are processed immediately and shipped out within 24 hours, average shipping times are 2-8 days.
Tracking numbers will be updated regularly after your order has been SHIPPED. If you don't have a tracking number after 3 business days, please email us at sales@essaskincare.com.

I am not in love with my order, can it be returned? What if there is an issue?
At Essa Skin Care, we stand behind the quality and effectiveness of our products. Your satisfaction is our top priority, which is why we offer a 60-day, risk-free return policy—even if you’ve used the entire bottle!

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@essaskincare.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship from different fulfillment centers based on your location. The average shipping time is 2-8 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to sales@essaskincare.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.